9 years of experience designing product support and self-service experiences for vernacular, mobile-first, low-trust global users across domains including consumer AI (Amazon Alexa), telecom (Vodafone Idea), and enterprise networking (Juniper Networks · Hewlett Packard Enterprise).
I've spent nine years designing self-service experiences — wearing different hats along the way (VUI designer, conversational AI lead, chatbot platform owner, experience design lead, Senior Solutions Architect) — for the kind of user most product teams overlook: Tier-2 city telecom customers, voice-first users in Hindi-English switch, network admins debugging at 2am, and consumers in India & across the world learning to trust digital services for the first time.
My work spans conversational AI, voice user interfaces, service design, and AI-augmented support flows. I owned chatbot, voicebot (Collection & Retention), and email-bot platforms at Vodafone Idea, led experience design for Juniper Networks' Next-Gen Digital Assistant through the HPE acquisition, and spent three years inside Amazon's Alexa team designing voice for users I would never meet.
Currently rebuilding visual UI fluency in parallel. Drawn to senior IC work where conversation design, service blueprinting, AI-native and Agentic experience design are central, not peripheral.